Terms and Conditions – Hi Power Cycles

Welcome to Hi Power Cycles (HPC). By accessing or using our website (hpcbikes.com), placing an order, or engaging in any transaction with HPC (online, over the phone, or in person), you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of Website

• This website may contain proprietary notices and copyright information, which you must observe and follow.
• The content on hpcbikes.com is compiled from various sources and is subject to change without notice. HPC makes no warranties regarding the accuracy, completeness, or suitability of the website or its content.
• By using this website, you assume the risk that the content may be inaccurate, incomplete, or not meet your needs. HPC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• HPC is not liable for any special, indirect, incidental, or consequential damages arising from your use of the website, even if advised of the possibility of such damages.

2. Orders and Transactions

• HPC reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion, including if we believe customer conduct violates applicable laws or harms HPC’s interests.
• All orders are subject to availability and acceptance by HPC. We may contact you to verify order details before processing.
• Prices, products, and specifications are subject to change without notice. Any errors in pricing or product descriptions will be corrected, and HPC reserves the right to cancel orders affected by such errors.

3. Chargeback Protection

• By placing an order, you agree not to initiate a chargeback or dispute with your payment provider unless you have first contacted HPC at hipowercycles@gmail.com and given us sufficient time (minimum 30 days) to settle the dispute. 
• A late shipment or missed shipping deadline is not grounds for a chargeback, unless it is over 90 days past the stated deadline that is in writing. Any chargeback filed under these grounds will be deemed as a breach of contract. In such cases, you agree to indemnify HPC for any costs, fees, or losses incurred due to the chargeback, including legal fees and administrative costs.
• HPC will make reasonable efforts to address any concerns regarding your order, including shipment delays, refunds, or replacements, in accordance with our return and warranty policies.
• HPC reserves the right to pursue legal action to recover funds and damages resulting from fraudulent or unjustified chargebacks.

4. Return Policy

• Due to the high degree of customization for each individual customer, PLEASE BE AWARE THAT NO REFUNDS will be given on our bikes, kits, or custom USA made battery systems.
• We hand build our USA made batteries to each individual bike, kit, or standalone battery. The battery building process takes between 2 to 6 weeks depending on the complexity of the battery being built. Due to custom components, allow up to 2-6 weeks before shipment of your order for standard bikes and kits.
• The USA made HPC Revolution may take 4-12 weeks to ship due to custom carbon fiber and complex aluminum machine work. Bikes will be shipped only after they have been paid for in full. For international shipments, be aware that there can be added delays if customs chooses to inspect your package(s).
• Non-custom individual parts and accessories that have NOT been shipped may be refunded minus a 10% restocking fee. Custom parts and accessories not listed on the website will not be refunded. 
• In the event of delays of 90 days or more past timelines quoted at the time of purchase (such as delays caused by supply chain issues or manufacturing delays), the customer will be eligible upon request for a full refund minus interchange transaction fee with no further re-stocking fees (i.e., 6 weeks + 90 days for standard bikes and kits, and 12 weeks + 90 days for more complex custom builds/pre-order bikes).
• As an added service for our valued customers, HPC, at their discretion, may offer to sell a new or used HPC bike or kit on consignment:
  • For a new bike or kit that has NOT SHIPPED from our facility, HPC will actively market and attempt to sell the bike or kit. HPC will refund the sale price of the bike or kit minus a 20% commission if and when it sells.
  • If a customer has a bike or kit that has already been shipped from the HPC facility, we will do a thorough inspection of the bike or kit to make sure it is in sellable condition. If the bike or kit is deemed to be in sellable condition, HPC will actively market and attempt to sell the bike or kit. HPC will refund the sale price of the bike or kit minus a 25% commission if and when it sells. If there are parts that need to be replaced that have physical damage or parts or electronics that are broken and are not covered under warranty, the price of these replacement items will be deducted from the sale price of the bike or kit in question.
  • HPC offers no guarantee as to timelines for completing a consignment sale, but will actively work with the customer in regards to pricing strategies needed to facilitate an expedient sale.
• All consignment sales are final! Upon completion of a pre-owned/consignment ebike or kit, the customer who had the item on consignment will be paid out immediately, minus the predetermined commission amount (typically 25%). Due to this nature, there will be no refunds given once the item has been paid for and sold.

5. Storage Policy

• For bikes that have been dropped off and left on site, or bikes that have been converted by HPC and are not picked up from our shop within two weeks of the agreed upon pick up date, HPC will charge a storage fee at the rate of $15/day unless previous arrangements have been made.

6. Warranty

• Electronics purchased directly from HPC (motor, controller, throttle, battery, charger) come with a 3-year limited warranty from the date of shipment.
• Frame Warranty: HPC will cover all manufacturing defects for up to 5 years from the date of delivery. HPC does not warrant damage from crashes, neglected maintenance, negligence, improper use, mismatched parts, or customers who knowingly use their bikes over the weight limit.
• Demo, used, or special bikes come with a 3-month warranty from the date of receipt.
• HPC warrants products to be in good working order during the warranty period. If a product is defective, HPC will provide free warranty service (labor/parts) for the first year.
• Within the first month of ownership, HPC will repair or replace defective products at no cost, including labor and shipping.
• For months 2-12, HPC will repair or replace defective products at no cost, but shipping will be paid for by the customer.
• For months 13-36, HPC will repair all defective products. HPC will cover the cost of the parts to fix the item, and the customer will pay a discounted labor rate (20% off) plus all applicable shipping. In the rare event we are unable to repair the item or the customer wants to purchase a brand new replacement, the customer will pay 50% off the retail price for the new replacement.
• Warranty claims must be submitted with proof of purchase. Contact HPC at hipowercycles@gmail.com for warranty support.

7. Warranty Terms

• Unless agreed to in writing, the warranty does not apply in the following cases:
  • You have not used, maintained, stored, or handled the product properly; you are in breach of the terms of this warranty or the contract terms; you have not followed the written instructions of the product or of the manufacturer; or damage or defect is due to willful neglect or negligence by anyone other than HPC.
  • Burnt out motors are NOT covered under warranty.
  • You have an outstanding invoice for services rendered or for products previously shipped.
  • Spare parts or other replaceable items neither made nor recommended by HPC have been used, resulting in a loss of quality or performance. HPC products are designed to work best using products made or recommended by HPC. In such instances, HPC will not be liable for any complaint concerning failure, loss of quality, or poor performance. Furthermore, if non-recommended products cause actual damage to the product(s), HPC reserves the right to refuse repairs or to charge for such repairs and all associated costs.
  • Installation, damage, or modification to the product was performed by someone other than HPC, or changes were required by you or a third party. If any connectors or wires have been altered or removed, the warranty on that item will be void.
  • Damage is due to external causes outside HPC’s control, including fire, accident, disaster, or burglary.
  • Faults are caused by shock or fall, sand, dust, damp, corrosion, or repair or cleaning by unauthorized personnel.
  • The product was not properly packaged and sufficiently padded when sent in for warranty inspection.

8. Use of Our Products

• Use of HPC products to assemble an electric bike kit, or use of pre-made electric bikes manufactured by Hi-Power Cycles, LLC, MUST be ridden in accordance with all local and federal laws. Systems above 750W that are capable of more than 20 MPH are NOT able to be legally ridden on streets according to federal laws in the United States and many other countries. It is up to the end user to comply with all laws pertaining to the use of these high-powered machines.
• In California, as of July 14, 2025, all e-bikes that can go over 28mph and are not fully factory locked to either 20mph (with throttle) or 28mph (no throttle) MUST be classified as an "Off-road" vehicle, with no class designation given. These bikes are only permitted on private property or OHV riding. 
• Misuse of our high-powered kits or bikes can lead to serious injury or even death. User fully understands electric bike recreational riding is an inherently dangerous activity.
• By purchasing an HPC product, the consumer promises to hold harmless Hi-Power Cycles, LLC (DBA "HPC") and its subsidiaries in the event of an accident and promises not to pursue legal recourse. In the event a customer wishes to pursue legal action, he/she is obligated to fully cover all legal defense fees for Hi-Power Cycles, LLC.
• Customer is to fully understand that our most powerful systems (3000W or higher) are not designed to sustain top speeds for more than a short burst. Attempting to sustain top speeds for longer periods of time may result in the system’s temp sensor limiting power, as to protect the system from overheating. It is inherently dangerous and beyond the scope of our manufacturing specifications to sustain top speeds for prolonged periods of time due to numerous variables outside of our control.
• Please be sure to ride safely and within the scope of the law and ALWAYS wear a helmet.

9. Shipping and Delivery

• Hi-Power Cycles ships worldwide. For international orders, please contact us via email at hipowercycles@gmail.com or phone.
• The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.
• In the rare instance of damage during shipment, the buyer must notify Hi-Power Cycles within 48 hours. We will then file a claim with the appropriate carrier. No compensation shall be given before finalization of this claim.

10. Privacy Policy

• Personal Information: When you interact with hpcbikes.com, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use this information to monitor the usage of our website and to serve you more relevant advertisements (referred to as “retargeting”). This is statistical information and does not include personal information such as your name, email address, postal address, or telephone number.
• Cookies: As you browse hpcbikes.com, advertising cookies will be placed on your computer to track your interests. You may opt out at any time. 
• Security: We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information, such as bank details and credit card information.

11. Sales Tax

• Hi-Power Cycles charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location to which the order is being shipped.

12. Limitation of Liability

• HPC is not liable for any damages resulting from the use of our products or website, including but not limited to direct, indirect, incidental, or consequential damages.
• Our liability is limited to the purchase price of the product or service in question.

13. Governing Law

• These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles.
• Any disputes arising from these terms will be resolved in the state or federal courts located in Los Angeles County, California.

14. Contact Information

15. Amendments

• HPC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes are effective immediately upon posting to hpcbikes.com.
• Your continued use of the website or services after changes constitutes acceptance of the updated terms.